Job details
Call Center Officer at JMG Limited – Gbagada, Lagos
JMG Limited is recruiting a full-time Call Center Officer in Gbagada, Lagos. The successful candidate will handle customer enquiries, complaints and service requests, coordinate follow-up and help ensure prompt resolution and customer satisfaction.
Key Responsibilities
- Handle inbound and outbound customer calls, enquiries and complaints.
- Log and track complaints and service requests on the company’s CRM/AX Dynamics platform.
- Coordinate and escalate maintenance issues to field engineers and supervisors.
- Follow up on service requests, quotations, payments and job completion.
- Update customers on maintenance schedules and service plans.
- Maintain accurate call records, reports and customer databases.
- Liaise with internal departments to support timely resolution of customer issues.
Qualifications and Experience
- HND or BSc in Sales and Marketing, Business Administration or a related discipline.
- Three to five years’ experience in a call centre or customer-service environment.
- Familiarity with CRM systems and customer-service practices.
- Strong communication and problem-solving skills.
- Customer-focused, proactive and professional approach.
How to apply
Send your CV using “Call Center Officer” as the email subject.
Email your application to career@jmglimited.com.
Application deadline:
Check the employer and application instructions before sharing personal information.
About the employer
JMG is an electro-mechanical solutions provider with a portfolio covering power generation, solar power, electrical infrastructure, air compressors, vertical transportation and HVAC cooling solutions. The company has more than 25 years of experience in Africa, a workforce of nearly 1,600 professionals and partnerships with international brands. It maintains service, maintenance and distribution networks across Africa and provides after-sales support. Its solutions cover power, energy efficiency, safety, industrial infrastructure and building infrastructure.
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