Call Centre Representative at Avetium Outsourcing Limited – Lagos

Avetium Outsourcing Limited is recruiting a Call Centre Representative on a contract basis in Lagos. The role involves managing inbound and outbound calls, resolving enquiries and complaints, and delivering courteous customer service against agreed targets.

Responsibilities

• Handle customer calls professionally, respond to enquiries and supply clear, accurate information.
• Resolve complaints where possible, escalate complex cases and follow up to confirm satisfactory outcomes.
• Follow approved scripts, service processes and customer communication guidelines.
• Maintain call-quality, productivity, customer-satisfaction and adherence standards.
• Protect customer information and handle confidential data responsibly.
• Collaborate with team leads and other departments to resolve customer issues.
• Participate in required training, coaching and performance improvement activities.
• Comply with company policies and client-specific requirements.

Requirements

• Minimum of an OND in a relevant field.
• At least two years’ experience as a call centre representative.
• Clear written and spoken communication, listening, interpersonal and conflict-resolution skills.
• Ability to remain calm under pressure and solve customer problems in a target-driven setting.
• Experience using Microsoft Office applications.
• Willingness to work shifts, weekends or public holidays when required.