FM Service Delivery & Helpdesk Manager at IFS Group – Lagos

International Facilities Services (IFS) Group is recruiting a Facilities Management Service Delivery & Helpdesk Manager for a high-traffic client site in Lagos. The manager will lead 24-hour helpdesk service coordination and planned maintenance reporting.

Service delivery responsibilities

• Manage the 24/7 facilities helpdesk and ensure every service request is logged, assigned, resolved and confirmed through the digital CMMS.
• Build performance dashboards and automate daily, weekly and monthly client reports.
• Coordinate planned preventive maintenance for HVAC, generators, electrical systems, solar, plumbing and building fabric.
• Own client relationships relating to service delivery and address urgent or complex requests.
• Manage helpdesk staff and coach technical teams on accurate system use, work orders and reporting.

Requirements

• At least seven years’ experience in facilities or property management, including at least three years running a helpdesk, service desk or large-site FM operation.
• Practical CMMS/CAFM expertise, including work orders, schedules, service-level agreements and dashboards, using systems such as Maximo, Planon, Zoho, Fiix or Instanta.
• B.Sc. or HND in Mechanical, Electrical or Building Services Engineering, or Facilities Management.
• Strong numerical reporting, KPI management, client communication and technical leadership skills.
• IFMA/IWFM, PMP/PRINCE2, ITIL or COREN credentials are advantages.
• Facilities experience in hospitality, events, airports, shopping centres or hospitals is particularly valuable.

Salary and opportunity

• ₦300,000–₦500,000 per month, with benefits.
• The role offers direct collaboration with senior management and scope to improve service operations.