Hospitality Manager at Undisclosed Company – Port Harcourt, Rivers

Myrtle Management Consultants Limited is recruiting on behalf of an undisclosed employer for a Hospitality Manager to lead operations at The CharlesGate Residence in Port Harcourt, Rivers State.

Role overview

The manager will operate the residence as a premium hospitality business, taking responsibility for commercial performance, guest experience and the coordination of all operational teams. The position reports to the Chief Executive Officer / Managing Director.

Key responsibilities

• Drive occupancy and revenue, set room rates in response to demand, seasonality, events and length of stay, and grow weekday, weekend, repeat and direct bookings. Monitor competitor pricing in the premium Port Harcourt short-let and hospitality market.
• Manage booking platforms, reservations, corporate contracts and partnerships with companies, travel agents, relocation providers and event planners. Develop corporate accounts, including with oil and gas, engineering and consulting organisations, and maximise income from accommodation and ancillary services such as food, beverages, laundry, airport transfers and private dining.
• Lead the guest journey, including pre-arrival communication, VIP and corporate arrangements, check-in and check-out, guest preferences, special occasions, complaint resolution, post-stay follow-up and guest reviews.
• Maintain premium presentation standards across apartments, studios, shared areas and outdoor spaces. Supervise housekeeping, inspections, linen, amenities and laundry turnaround.
• Oversee breakfast, in-apartment dining, private dining and catering, maintaining food quality, presentation, hygiene, portion control, menu relevance and cost margins.
• Protect property assets through preventive maintenance, prompt fault resolution and reliable power, water, air-conditioning and security systems. Supervise contractors and maintain an asset register.
• Recruit, train and lead staff; manage rosters, attendance, productivity, appraisals, discipline and performance recognition.
• Control inventory and procurement, maintain stock records, conduct counts, negotiate with suppliers, review supplier performance and safeguard supplies.
• Manage budgets, expenditure, daily sales reconciliation and reporting, cash handling, payment records, operating costs, profitability, compliance and audit documentation.
• Lead marketing and corporate account development, coordinate property content and promotions, and monitor market and competitor activity.
• Submit daily sales reports and weekly and monthly management reports covering occupancy, revenue, average daily rate, costs, guest feedback, maintenance, staffing and performance against budget, with risks and recommended actions.
• Ensure HSE and other applicable safety procedures are followed, protect colleagues’ safety and carry out other duties assigned by the CEO / MD.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration or a related field. A professional hospitality qualification is an advantage.
• At least five years of hospitality operations experience, including hotel or serviced-apartment management, with at least two years in a management role.
• Demonstrated experience in revenue and occupancy management, budgeting, cost control, financial reporting, inventory and procurement.
• Experience leading staff, managing guest relations and developing corporate accounts.
• Strong communication, negotiation and interpersonal skills.
• Proficiency in property-management and booking systems and Microsoft Office.