Hostess / Receptionist at Shally Essence Scents and Cosmetics – Lekki, Lagos

Shally Essence Scents and Cosmetics is recruiting a full-time Hostess / Receptionist for its hospitality team in Lekki, Lagos.

Role overview

The Hostess / Receptionist will be the first point of contact for guests, welcoming visitors and coordinating reservations, seating and guest enquiries.

Key responsibilities

• Welcome guests and provide accurate information about the restaurant’s services and offerings.
• Manage reservations, bookings, table allocations and seating arrangements.
• Maintain up-to-date reservation records and coordinate guest flow.
• Answer telephone calls, respond to enquiries and manage incoming messages.
• Direct guests to the appropriate service areas and liaise with waiters, supervisors and other team members.
• Manage waiting lists during busy periods and communicate estimated waiting times.
• Handle guest complaints and escalate issues to management when necessary.
• Maintain a clean, organised and welcoming reception area and monitor guest satisfaction.

Requirements

• Minimum of SSCE; OND or HND is an advantage.
• Previous experience as a hostess, receptionist, front desk officer or customer service representative in hospitality is an advantage.
• Excellent verbal communication, telephone etiquette and interpersonal skills.
• Neat, presentable, courteous and professional conduct.
• Good organisation, multitasking, customer-service and problem-solving abilities.
• Basic computer literacy and familiarity with booking or reservation systems.
• Punctuality, reliability and flexibility to work weekends and public holidays.

Location and pay

The workplace is in Lekki. Applicants living on Lagos Island, Victoria Island, Ikoyi, Lekki, Ajah or another area with convenient access to the Island are encouraged to apply and must be able to commute punctually.

Monthly pay is ₦90,000–₦150,000, depending on experience and qualifications.