Receptionist (Male or Female) at an Undisclosed Company via Brilliant Performance Solutions Limited – Ikeja GRA

A hotel in Ikeja GRA, Lagos, is recruiting an experienced Receptionist through Brilliant Performance Solutions Limited to oversee guest arrivals, bookings, customer enquiries and front-desk transactions.

Responsibilities

• Welcome guests, coordinate check-in and check-out and explain available hotel services.
• Handle reservations, cancellations, room preferences and requests through phone, email or in person.
• Record payments, prepare bills, apply charges and use the hotel’s front-office systems.
• Respond to guest complaints, communicate requests to relevant departments and maintain activity records.
• Support room-service enquiries, directions, messages, conference bookings and routine front-office administration.
• Maintain a professional reception area and follow hotel rules and emergency procedures.

Requirements

• At least three years’ front-office or reception experience in a standard hotel.
• OND or a relevant degree.
• Experience using hotel front-office or reservation software is advantageous.
• Hospitality-industry certification is an added advantage.