Store Lead via Bradfield Consulting Limited – Ibadan and Port Harcourt (2 Openings)

Bradfield Consulting Limited is recruiting two Store Leads for client locations in Ibadan, Oyo State, and Port Harcourt, Rivers State. The role provides leadership for store performance, daily operations, customer experience and team development.

Work Locations

• Ibadan: Palms Mall, New GRA, Ibadan, Oyo State.
• Port Harcourt: Garden City, Rumuomasi, Old Aba Road, Rivers State.

Key Responsibilities

Commercial Performance and Revenue Growth

• Drive store sales targets and agreed commercial objectives.
• Monitor profitability and identify ways to improve financial performance.
• Improve conversion rates through effective management of footfall, customer engagement and sales transactions.
• Increase average basket value through product recommendations, upselling and cross-selling.
• Drive customer acquisition, clienteling, repeat business and personalised engagement with high-value and VIP customers.
• Monitor sales trends and product performance and take action to address gaps.

Store Operations and Brand Standards

• Ensure compliance with store SOPs, operational policies and service standards.
• Maintain store readiness through regular checks, audits and performance reviews.
• Maintain visual merchandising, product presentation and store ambience in line with the brand’s premium positioning.
• Maintain accurate inventory records and reconcile system balances against physical stock.
• Apply stock-control, shrinkage-prevention and loss-management measures.
• Monitor packaging usage, operating expenses, petty cash and supporting records.
• Identify operational gaps and implement corrective actions with relevant support teams.

Customer Experience and Community Engagement

• Deliver a consistent customer experience and monitor satisfaction and feedback.
• Resolve customer complaints promptly and within agreed service timelines.
• Strengthen retention through customer relationship management, loyalty initiatives and client engagement.
• Protect the store’s reputation and lead approved local events, partnerships and customer-engagement initiatives.
• Identify local market opportunities and share relevant insights with management.

Leadership and Team Development

• Lead store employees and monitor performance against agreed KPIs.
• Set expectations, communicate targets and review individual and team performance.
• Coach and develop Assistant Store Leads and sales staff.
• Identify high-potential employees and support succession planning.
• Monitor team productivity and implement improvement plans where needed.
• Promote engagement, teamwork and retention, and collaborate with HR, Retail Operations, Merchandising, Finance and other support functions.

Experience and Qualifications

• Three to five years of relevant experience in retail operations, sales management or store management.
• Experience in fashion retail or a premium retail brand is strongly preferred.
• Demonstrated experience managing store teams and delivering commercial targets.
• Experience in inventory control, customer service and operational compliance.
• Experience managing performance, developing people, building customer relationships and improving sales is an advantage.
• Experience in a structured retail environment is desirable.
• A degree or relevant qualification in Business Administration, Marketing, Management or a related discipline is an advantage.
• Strong commercial and sales management, customer relationship, leadership, coaching, inventory, financial-awareness, problem-solving, communication and data-analysis skills.
• Ability to maintain premium service standards, manage complaints, understand visual merchandising and work in a target-driven environment.