Supermarket Manager at an Undisclosed Retail Business via Myrtle – Port Harcourt, Rivers

A supermarket business in Port Harcourt, Rivers State, is recruiting a Supermarket Manager through Myrtle Management Consultants Limited. Reporting to the General Manager, the successful candidate will lead store profitability, customer service, stock management and compliance.

Commercial performance and financial controls

• Deliver sales, margins and basket-value targets, monitor category performance and recommend promotions.
• Plan branch budgets with the accountant, control operational spending and analyse variances.
• Reconcile tills, cash, card and bank-transfer receipts and maintain sound cash, refund and discount controls.

Inventory, facilities and delivery

• Maintain accurate inventory, reorder levels, supplier agreements, delivery verification and regular stock counts.
• Enforce FIFO, expiry checks, stock-loss prevention and high standards for shelving, refrigeration and store safety.
• Oversee opening and closing, repairs, equipment, CCTV, security, hygiene and premises maintenance.
• Coordinate order picking, packing, dispatch, transport safety, proof of delivery, refunds and delivery payment reconciliation.

People, customers and compliance

• Recruit, roster, supervise, coach and evaluate store staff, handling grievances and disciplinary matters under company policy.
• Resolve customer complaints, maintain service standards and track customer feedback and loyalty initiatives.
• Run store and community promotions and report their impact on revenue and margin.
• Maintain operating permits, food and health compliance, HSE procedures and accurate daily and monthly management reports.

Requirements

• Bachelor’s degree or HND in Business Administration, Marketing, Accounting or a related field.
• At least five years of supermarket or retail management experience, including one year of team supervision.
• Practical knowledge of merchandising, POS and inventory software, cash controls, delivery and Excel.
• Strong leadership, planning, negotiation, analytical ability, customer service and integrity.