Job details
Manager, Relationship, Mandarin Speaking-North at Stanbic IBTC Bank – Kano
Stanbic IBTC Bank is recruiting a Mandarin-speaking Relationship Manager in Kano to manage client financial needs, develop long-term relationships and coordinate appropriate banking solutions.
Responsibilities
- Assess the needs of new and existing clients and recommend suitable financial products.
- Maintain structured client contact plans, detailed call reports and opportunities for cross-selling.
- Manage a client portfolio with attention to revenue, cost, risk and customer satisfaction.
- Help customers understand account conditions and self-service options; address requests and complaints promptly.
- Work with credit, wealth, product, compliance, risk and operations teams to deliver services and keep accurate records.
Qualifications and experience
- BSc in Social Science or a related field; a master’s degree or professional certification is an advantage.
- Ability to speak Mandarin.
- One to two years’ general banking experience.
- Two to four years’ experience in research and development, strategy formulation and execution.
Competencies
- Documentation, analytical thinking, rapport-building, idea generation and teamwork.
- Business analysis planning, requirements elicitation and communication.
- Requirements analysis, management, solution assessment and validation.
How to apply
Apply using the online application website.
Deadline: Not specified; apply as soon as possible.
Check the employer and application instructions before sharing personal information.
About the employer
Stanbic IBTC Bank is part of an African banking group focused on emerging markets. The wider Standard Bank Group has a history of about 150 years in South Africa and operates in 16 countries across Africa. Its work combines banking services, technology-enabled solutions and customer relationship management.
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