Receptionist / Front Desk Officer Vacancy at Strathaven Hotel

About the role

Receptionist / Front Desk Officer job opportunity is available at Strathaven Hotels for individuals who possess relevant qualification.

Responsibilities

• Make and confirm reservations for guests
• Ensure proper room allocation
• Register and check guests in
• Confirm relevant guest information
• Verify guest’s payment method
• Verify and imprint credit cards for authorization
• Issue room keys and direct guests to their rooms
• Maintain clear and accurate records of guest room bookings
• Compute all guest billings, accurately post charges to guest rooms and house accounts
• Receive and transmit messages for guests
• Retrieve mail, packages and documents such as faxes for guests
• Listen and respond to guest queries and requests both in-person and by phone
• Provide accurate information about local attractions and services
• Close guest accounts and check guests out
• Review accounts and charges with guests during the check-out process
• Process accurate payment of guest accounts
• Inform housekeeping when rooms have been vacated and are ready for cleaning
• Monitor visitors to the hotel
• Enforce rules and policies of the hotel
• Maintain a neat and orderly front desk and reception area

Experience and qualifications

• Candidates should possess relevant qualification.
• Must have at least 2 years experience.
• Professional appearance, excellent communication skills, and the right attitude
• Computer Literate
• Sound Customer Service
• Familiarity with MS Office applications, i.e. Word, Excel

Application deadline

15th August, 2020.

WHO IS Strathaven Hotels?

Strathaven Hotel is breath of fresh air in the hospitality space in Lekki, Lagos. We are a boutique hotel with a home-away-from-home experience: well-cooked homely meals in our round-the-clock restaurant, insanely comfortable rooms, with custom orthopedic beds and always-fresh sheets, fully stocked bathrooms and lots more.