Web Developer / Technical Support Officer Vacancy at a Leading Web Hosting Company

Position Title: Web Developer/Technical Support Officer.

Job Station: Lagos State.

INTRODUCTION:-

Web Developer/Technical Support Officer job opportunity is available at a Leading Web Hosting Company for individuals who possess relevant qualifications.

DUTIES AND RESPONSIBILITIES:-

• As a Technical Support Representative at QServers Network Limited, you will receive inbound calls from potential and current customers seeking to purchase website hosting, web design, search engine optimization, and other services.
• Primarily, you will be troubleshooting web hosting related issues with our current customers and helping them manage their account information.
• These customers need your help with issues that they cannot resolve on their own.

What you will do:

• You will work directly with customers via telephone and email to troubleshoot products and/or services in order to facilitate the purchase of new products and/or services.
• When customers will contact you with their issues, you will utilize your tech-savvy knowledge and provide appropriate solutions to the best of your ability.
• You will have the support of your peers, supervisors, resource pages, and more to aid you in the process.
• Your goal is to ensure that the customer has a positive experience with their product/service.

What you bring to the table:

• Your ability to woo others with your written and verbal communication skills in the English language
• Your dexterity in managing multiple tasks and screens efficiently, while maintaining focus and control
• Your attention to detail to ensure customers have the best experience possible while meeting departmental goals
• Your reliability to work assigned shifts and complete work as expected
• Your experiences in the areas of technical support and customer service
• Your proven ability to learn and understand the many web hosting technologies quickly and accurately(knowledge and experience with cPanel, DNS, FTP, WHM is a plus!)
• Your intrinsic motivation to put in 110%+ to provide an outstanding customer service experience

What we are like:

• The essential functions of the job are to sit, use a keyboard, a mouse, view a dual monitor set up, and communicate with customers over the phone and online for a certain periods of time.
• Add on driven co-workers, supportive staff, relaxed dress code, company outings and more! If you feel that your skills are a match for what we are looking for, please reach out. We are an Equal Opportunity Employer.

DESIRED EXPERIENCE & QUALIFICATION:-

• Candidates should possess Bachelor’s Degree with 0-1 year work experience
• Graduate, not more than 30 years
• Must have completed NYSC

Proficiency:

• Web development – PHP, Javascript, HTML5, CSS and also should be able to use the following(wordpress, joomla, Opencart)
• Web development – PHP, Javascript, HTML5, CSS and also should be able to use the following(wordpress, joomla, Opencart)

REMUNERATION:-

Apply Before:-

INTERESTED?