Job details
Customer Service Representative at Iknorbert Communications Limited – Lagos
Iknorbert Communications Limited is seeking a Customer Service Representative in Lagos to assist customers with product enquiries, orders, delivery issues and complaints across multiple service channels.
Key responsibilities
- Respond to customer questions on orders, product availability and deliveries by telephone, email and live chat.
- Coordinate with logistics, warehouse and sales operations colleagues to resolve delayed or incomplete orders.
- Provide timely delivery updates and handle product complaints and escalations.
- Maintain an average live-chat response time of under two minutes during business hours.
- Record interactions accurately and identify repeated complaints for process improvement.
- Work with other service team members to achieve customer satisfaction and response targets.
Qualifications and requirements
- BSc, BEd, HND, OND or NCE in Mass Communication, Business Administration or another social science discipline.
- Prior customer service experience; call centre experience is preferred.
- Strong written and spoken communication, computer literacy and customer-service software skills.
- Good judgement, problem solving, organisation and time management, with the ability to work independently and in a team.
- Applicants living in or near Surulere, Yaba, Oyingbo, Mushin, Orile, Iganmu, Idumota and Mile 2 are encouraged to apply because of proximity.
How to apply
Send your detailed CV and cover letter by email, using Customer Service Representative as the subject line.
Email your application to careers@iknorbert.com.
Deadline: Not specified; apply as soon as possible.
Check the employer and application instructions before sharing personal information.
About the employer
Iknorbert Communications Limited began in 2012 as an importer, marketer and distributor of mobile devices and accessories. It has developed a branch network across Nigeria and diversified into the importation and distribution of television sets, including itel products. The company places emphasis on staff training and professional development.
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