Job details
Customer Service Representative at Gbyte Place Management Services – Lagos
Gbyte Place Management Services is recruiting Customer Service Representatives in Lagos to manage client enquiries, resolve customer concerns and maintain high standards across telephone, email, chat and other support channels.
Responsibilities
- Respond to customer enquiries through calls, emails, live chat and other approved support platforms.
- Listen carefully, explain relevant products or procedures and resolve complaints with patience and sound judgement.
- Follow unresolved matters through to completion, escalating sensitive or complex cases as appropriate.
- Record customer interactions, feedback and outcomes accurately in CRM and support systems.
- Follow client procedures, confidentiality requirements and service quality standards.
- Meet response-time, satisfaction, productivity and quality objectives.
- Identify recurring customer problems and collaborate with colleagues on service improvements.
Qualifications and requirements
- HND or bachelor’s degree in any discipline and completion of NYSC.
- At least two years’ relevant customer service experience, ideally in an organised contact-centre or support setting.
- Experience serving US or UK customers is an advantage.
- Excellent spoken and written English, active listening, analysis, problem-solving and interpersonal skills.
- Ability to handle difficult conversations calmly, work independently and exercise sound judgement.
- Computer literacy, Microsoft Office proficiency and familiarity with digital and CRM platforms.
- Strong accuracy, organisation, adaptability and willingness to work assigned shifts that may align with international time zones.
How to apply
Email your CV using the exact subject Customer Service Representative.
Only candidates who meet the stated requirements will be considered.
Closing date
16 November 2026
Email your application to hr@gbyteplace.com.
Check the employer and application instructions before sharing personal information.
About the employer
Gbyte Place Management Services is a Lagos-based outsourcing and professional services provider. It supports Nigerian and international businesses with managed workforce services, customer service, virtual assistance, technology, data analytics, cybersecurity and specialised project and business support. Its stated operating priorities include accountability, professionalism, effective workforce management and continuous improvement.
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