Account Management Officer at Cobranet Limited – Lekki Phase 1, Lagos

Cobranet Limited is recruiting an Account Management Officer in Lekki Phase 1, Lagos to manage customer relationships, support client retention and help grow revenue from existing accounts.

Responsibilities

• Serve as the primary contact for customers and develop lasting relationships with assigned accounts.
• Coordinate with internal teams to deliver solutions in line with customers’ requirements and agreed expectations.
• Keep existing clients satisfied through proactive service, routine surveys and timely issue resolution.
• Identify cross-selling and upselling opportunities, win back customers and support retention initiatives.
• Communicate progress on account initiatives to internal and external stakeholders.
• Develop business from existing accounts, resolve escalated requests and maintain accurate client communications.

Requirements

• BA or BS degree in Business Administration, Sales or a relevant discipline.
• Previous experience in account management, key account management, sales accounts or a similar role.
• Working knowledge of CRM systems such as Salesforce, Zoho CRM or HubSpot and Microsoft Office, especially Excel.
• Proven ability to understand customer needs and deliver client-focused solutions.
• Strong listening, negotiation, presentation, organisation, prioritisation and communication skills.
• High level of accuracy, sound judgement and ability to manage difficult conversations.

Only qualified applicants will be shortlisted.