Job details
Assistant Service Manager at Fadac Resources and Services Limited – Abuja
Key job details
- Job type
- Full-time
- Experience level
- Manager
- Work arrangement
- On-site
- Qualification
- Bachelor degree
- Job sector
- Customer Service
- Minimum experience
- 36 months
- Location
- Abuja, Federal Capital Territory, Nigeria
- Hiring company
- Fadac Resources and Services Limited
- Listing status
- Open for applications
- Application deadline
Fadac Resources and Services Limited is recruiting an Assistant Service Manager in Abuja to coordinate after-sales operations, support technicians and manage repairs, warranties and customer service cases.
Key responsibilities
- Oversee daily service operations and ensure work is tracked, documented and completed within agreed service levels.
- Schedule, supervise and coach service engineers, technicians and coordinators.
- Resolve escalated complaints, handle warranty matters and assist with technical troubleshooting, repairs and installation work.
- Coordinate with warehouse and procurement teams to maintain critical spare-parts availability.
- Monitor service centres, field teams and key measures including first-time fixes, repeat repairs and turnaround times.
- Prepare reports, investigate recurring problems and collaborate with Sales, Finance, Quality and Product teams.
Requirements
- Bachelor’s degree or HND in Mechanical, Electrical/Electronic, Mechatronics, Industrial Engineering or a related field.
- Three to five years’ experience in after-sales or technical field service, including one to two years supervising staff.
- Practical experience with repairs, installations, warranties, spare-parts control and customer complaint resolution.
- Strong troubleshooting, Excel, reporting, CRM or service-management system skills and sound communication and leadership.
- Experience in consumer electronics, home appliances, automotive, industrial equipment or manufacturing is strongly preferred; a relevant professional certification is an advantage.
How to apply
Send your CV by email using Assistant Service Manager as the subject line.
Email your application to oluwaseun.f@fadacresources.com.
Application deadline:
Check the employer and application instructions before sharing personal information.
About the employer
Fadac Resources and Services Limited provides recruitment and professional consulting services, supporting candidate sourcing, assessment and placement for employers.
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