Job details
Guest Experience Officer at Domeo Resources International – Yenagoa, Bayelsa
Domeo Resources International is recruiting a Guest Experience Officer in Yenagoa, Bayelsa State, to help provide a welcoming, professional experience for guests and coordinate service requests across departments.
Responsibilities
- Welcome guests and help manage smooth check-in and check-out processes.
- Answer guest enquiries and requests promptly and handle complaints with tact.
- Keep accurate records of interactions and service feedback.
- Coordinate with the front desk, housekeeping and other teams to meet guest needs.
- Monitor guest satisfaction, follow up on unresolved concerns and escalate issues when necessary.
- Explain available hotel facilities, services and promotions where appropriate.
- Maintain a courteous, professional and customer-focused approach.
Requirements
- HND or bachelor’s degree in Hospitality, Management or a related field, plus one year of experience.
- Previous guest relations or customer-service experience is an advantage.
- Clear communication, interpersonal and problem-solving skills.
- Good multitasking ability, composure under pressure and basic computer proficiency.
- A friendly, well-presented approach to customer service.
How to apply
Email your updated CV using Guest Experience Officer as the subject line.
Email your application to recruitment@domeoresources.org.
Application deadline:
Check the employer and application instructions before sharing personal information.
About the employer
Domeo Resources International provides human resources and management consulting services, including organisational assessment, improvement planning and performance-support solutions.
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