Operations & Service Delivery Manager at LifeCare Connect – Uyo

LifeCare Connect Nigeria Limited is recruiting a full-time, permanent Operations & Service Delivery Manager in Uyo, Akwa Ibom State. Reporting to the Business Development Team, the manager will oversee staffing, service capacity, client handovers, issue resolution and service levels across the Group’s active platforms. The target start date is 4 January 2027.

Key responsibilities

• Implement the documented Operations and Service Delivery standard operating procedures covering staffing, scheduling, capacity planning, resource allocation and service handovers.
• Lead delivery issue triage, escalation management and service-level performance monitoring.
• Identify single points of failure and arrange continuity coverage to keep client engagements operating.
• Reassign staff between engagements and resolve resourcing conflicts within delegated authority.
• Manage operations-related nonconformities and corrective actions, support internal audits and contribute to management reviews.
• Coordinate day-to-day client delivery across Ancestra Health, QualiSentinel and JAPAC Accreditation.
• Organise Uyo-based field and service teams, including logistics for JAPAC Accreditation site assessments.

Qualifications and skills

• Bachelor’s degree in Operations Management, Business Administration or a related discipline.
• At least five years’ experience managing operations or service delivery, ideally across multiple clients or projects.
• Strong scheduling, resource planning, SLA oversight, problem-solving and cross-functional coordination.
• Experience with ISO 9001 quality systems is an advantage.

What the role offers

• Responsibility for service delivery across the Group’s platforms from the Uyo launch.
• A documented operating structure and coordination with Sales, Quality, IT and Finance.

Target start date

• 4 January 2027.