Anti-Fraud Manager – Mobile Installment at PalmPay – Lagos

PalmPay is recruiting an Anti-Fraud Manager for its mobile-device instalment business in Lagos. The manager will oversee investigations, channel enforcement, fraud intelligence and analysis.

Team and anti-fraud operations

• Recruit, train and lead phone investigation, field verification, intelligence monitoring, data analytics and quality-assurance teams.
• Manage the full cycle of fraud alerting, investigation, fraud determination, channel enforcement and case review.
• Apply P0–P3 urgency levels and F0–F4 severity grading under established procedures.
• Review investigation accuracy, maintain case records and track detection, investigation and closure metrics.
• Run case reviews and improve risk controls and operational efficiency.

Risk intelligence and collaboration

• Develop channel violation and penalty procedures for agents and dealers, including remediation or termination decisions.
• Build high-risk agent profiles and channel risk scoring.
• Monitor emerging risks such as forged NIN records, face-swap fraud and agent multi-accounting.
• Coordinate with sales, collections, credit review and headquarters data teams.
• Provide weekly English-language operational reports and escalate serious matters promptly.

Essential requirements

• Nigerian citizenship or a valid work permit.
• Bachelor’s degree or higher; Finance, Economics, Law, Criminal Investigation and related fields are preferred.
• At least five years’ anti-fraud, financial risk, compliance or internal audit experience in financial services or telecommunications.
• Proven leadership of teams with more than ten members.
• Understanding of Northern Nigeria’s commercial and security environment.
• Fluent spoken and written English, Excel skills and analytical reporting ability.
• Availability to work in Lagos and occasionally travel to Kano, Abuja and other locations.

Preferred experience

• Mobile-device instalment, BNPL or consumer lending risk management.
• Fraud systems or rule engines, and credentials such as CAMS or CFE.