Business Hub Manager at Nomba – Aba, Abia

Nomba is recruiting a Business Hub Manager in Aba, Abia State, to lead a merchant-services hub based within a trading market. The position is accountable for merchant growth, revenue, cost control, credit quality and the performance of its field sales team.

Business and portfolio responsibilities

• Manage the hub’s commercial performance, budget and contribution to profit and loss.
• Expand merchant relationships by combining three product areas: payment collections, credit and foreign exchange or over-the-counter (FX/OTC) services.
• Increase adoption of POS and transfer collection services so merchant turnover informs appropriate credit and FX services.
• Develop credit relationships based on reliable transaction flows, responsible lending decisions and repayment discipline.
• Serve import-dependent businesses with suitable foreign exchange solutions as part of the broader merchant relationship.
• Monitor sales, merchant acquisition, product bundling, loan performance, revenue and operating costs.
• Build relationships with market leaders, trade associations, major merchants and other business partners.

Team leadership

• Recruit, train and deploy Market or Account Managers and additional market canvassers as needed.
• Ensure every field representative can explain collections, qualify credit opportunities and recognise potential FX customers.
• Assign individual targets for merchant growth, loan portfolios and uptake of bundled services; review results weekly.
• Run daily team briefings, weekly pipeline and credit-portfolio reviews and monthly performance assessments.
• Coach staff through direct field visits and regular joint meetings with merchants.
• Manage loan recovery follow-up alongside credit origination and address performance issues constructively.
• Develop team leads who can manage additional sub-markets and expand the hub’s reach.

Qualifications and experience

• At least eight years’ experience in financial services, fintech or lending-focused business development, with a strong record of meeting revenue or portfolio targets.
• Experience in SME or retail credit, agent banking or trade finance is an advantage.
• Proven ability to recruit, train and supervise field sales or credit teams, including teams of 20 or more people.
• Sound commercial judgement, profit-and-loss literacy and the ability to manage growth, funding costs and credit risk together.
• Relevant relationships in trading markets or a demonstrated ability to establish them.
• Working knowledge of loan pricing, non-performing loans, collections, merchant acceptance and FX products.
• Readiness for active market-based leadership, travel within the state and regular reporting to credit and senior management stakeholders.