Change Manager at Heirs Technologies Limited – Lagos

Heirs Technologies Limited is recruiting a Change Manager in Lagos to help employees across an assigned portfolio of one or two Heirs Holdings Group companies adopt Converge 2.0. The six-month contract supports the phased rollout of the enterprise resource planning platform, beginning with the HR suite. Approximately 90% of the role is spent on-site at portfolio locations.

Key responsibilities

• Explain the rollout timetable, module coverage and changes affecting each user group, and prepare a change-impact statement for each company.
• Maintain a portfolio concern log, assign issue owners, respond to resistance and keep company sponsors engaged.
• Coach super-users and key users, deliver training alongside the Product team and keep FAQs, user guides and support contacts current.
• Confirm training readiness before go/no-go decisions and support user acceptance testing and data-migration validation with HR, Finance and IT leads.
• Provide on-site assistance during go-live and hypercare, routing P1–P4 issues to the appropriate support teams and following up to closure.
• Monitor adoption, discourage returns to legacy or offline processes and hand over unresolved issues and adoption records at programme close.
• Report weekly to the Senior Change Manager, attend Thursday huddles and provide readiness updates for release decisions.
• Escalate defects, configuration requests and scope questions to Product, Engineering and Support; this role does not configure the system or decide project scope.

Onboarding and programme requirements

• Complete Converge 2.0 orientation across Foundation through Release 4.
• Pass the required stage-one sign-off covering Foundation to Release 3 before commencing on-site activities.
• Work across assigned portfolio companies in collaboration with the Senior Change Manager, Product team and local HR, Finance and IT leads.

Qualifications and experience

• First degree in Business Administration, Social Sciences, Human Resources, IT or a related field, or equivalent experience. ADKAR or Prosci certification is an advantage.
• Three to four years of change management, training or adoption experience on ERP, HRIS or payroll implementations.
• Experience engaging executives, managers and frontline users through system go-live.
• Experience in financial services, insurance, healthcare, multi-company or SaaS rollouts is advantageous.
• Strong stakeholder engagement, coaching, reporting, analytical, issue-tracking and communication skills.
• Ability to learn HRIS, leave, workflow, expense, payroll, recruitment and performance modules, remain composed during hypercare and provide candid feedback.