CRM Solutions Architect (Real Estate) via Outsource Nigeria – Lekki-Epe

Outsource Nigeria is recruiting a full-time CRM Solutions Architect for real estate operations in Lekki-Epe, Lagos. The role designs, implements, integrates and improves CRM systems supporting property sales, client journeys, marketing automation and revenue reporting.

CRM architecture and implementation

• Translate real estate sales, marketing, investment and customer-service needs into scalable CRM requirements, architecture and configuration.
• Plan CRM implementation and improvement projects, including platform selection, workflows, testing, deployment, documentation and support.
• Develop lead capture, assignment, scoring, follow-up, pipeline stages, customer journeys and transaction-management workflows.
• Connect CRM platforms with relevant websites, communications, marketing, finance, payment and reporting systems using APIs, webhooks and data connectors.

Data, reporting and business operations

• Manage data models, imports, migration, validation, deduplication, quality controls and customer information governance.
• Build management dashboards for leads, opportunities, sales conversion, activities and real estate investment performance.
• Support property enquiry, inspection, reservation, offer, documentation, payment-milestone and transaction records for local and diaspora buyers.
• Improve automation, user adoption, reporting reliability and customer engagement through performance measurements.

Security and stakeholder responsibilities

• Implement access permissions, audit trails, backups, incident controls and secure records handling in accordance with applicable Nigerian data-protection rules.
• Train CRM users, prepare operating procedures and user guides, manage vendors and resolve system problems.
• Report on implementation milestones, integrations, data quality, availability, CRM adoption and improvements.

Qualifications and experience

• Bachelor’s degree or HND in Computer Science, IT, Software Engineering, Information Systems or a related field.
• Three to five years of CRM administration, architecture, business systems analysis or implementation experience.
• Proven CRM configuration, customer journeys, workflow automation, dashboard and system-integration delivery.
• Knowledge of Salesforce, Microsoft Dynamics 365, HubSpot, Zoho or similar systems; APIs, webhooks, data migration, access controls and reporting tools including Power BI.
• Real estate, investment sales, property development or transaction-driven industry experience is an advantage.
• Relevant CRM, solution architecture, cloud, project management or business analysis certification is beneficial.

Salary and benefits

• Net monthly salary of ₦500,000.
• Professional development and certification support subject to approval, career advancement opportunities and relevant technology resources.