Customer Relationship Management (CRM) Officer at BASSCOMM – Maryland, Lagos

BASSCOMM is hiring a Customer Relationship Management (CRM) Officer in Maryland, Lagos, to support customer communication, digital content, lead follow-up and accurate online business information.

Responsibilities

• Create, plan and publish content across the company’s digital channels.
• Support online promotions, digital advertising placements and market research.
• Coordinate creative content ideas with colleagues and manage prompt responses to the official email inbox.
• Write blog articles, maintain website content and track weekly site analytics.
• Carry out data mining and reporting to improve customer engagement and marketing decisions.
• Help maintain positive client relationships and organised customer records.

Requirements

• B.Sc or HND in Business Administration, Marketing, Mass Communication or a related field.
• Two to four years of relevant CRM, digital marketing or social-media experience is an advantage.
• Familiarity with social platforms, website administration and analytics tools.
• Good knowledge of CRM systems and Microsoft Office.
• Excellent writing, interpersonal communication, document management and attention to detail.