Customer Service Executive (Hausa Speaking) at The Simba Group – Ikeja, Lagos

The Simba Group is recruiting a full-time Hausa-speaking Customer Service Executive in Ikeja, Lagos. The role responds to customer enquiries in Hausa and English, manages complaints and helps deliver dependable after-sales service.

Job Summary

We are seeking a customer-focused and fluent Hausa-speaking Customer Service Executive to attend to customer enquiries, provide product and service information, resolve complaints, and ensure a positive customer experience.

Key Responsibilities

• Handle customer enquiries and complaints through phone calls, emails, and other communication channels.
• Communicate effectively with Hausa-speaking customers and provide support in Hausa and English.
• Provide accurate information on products, services, pricing, and after-sales support.
• Resolve customer complaints promptly and escalate complex issues where necessary.
• Maintain accurate records of customer interactions, feedback, and complaints.
• Follow up with customers to ensure issues are resolved and service expectations are met.
• Build and maintain positive customer relationships.
• Support the customer service team in achieving service delivery targets.

Requirements & Qualifications

• OND/HND/Bachelor’s degree in any relevant discipline.
• Fluency in spoken Hausa and English is mandatory.
• 1–3 years of experience in customer service, call centre operations, or a related role.
• Excellent verbal and written communication skills.
• Strong interpersonal, listening, and problem-solving skills.
• Customer-oriented with the ability to handle difficult situations professionally.
• Basic computer literacy and familiarity with MS Office.

Key Competencies

• Effective communication and active listening.
• Patience and empathy.
• Conflict resolution and problem-solving.
• Attention to detail.
• Ability to work in a fast-paced environment.