Job details
Customer Service Representative at GUO Logistics Limited – Mgbuoba, Port Harcourt, Rivers
GUO Logistics Limited is hiring a Customer Service Representative at its Mgbuoba, Port Harcourt office to support parcel customers and coordinate courier operations.
Responsibilities
- Assist customers with parcel bookings, delivery charges, tracking and service enquiries.
- Coordinate routing, dispatch and parcel handling across logistics locations.
- Inspect parcel packaging and registration and maintain shipment paperwork.
- Monitor parcels in transit and give customers updates on deliveries and delays.
- Resolve complaints and claims, maintain accurate CRM records and support transaction accounting.
- Work with dispatch and operations colleagues to ensure smooth terminal-to-terminal movements.
Requirements
- HND or bachelor’s degree in Logistics, Business Administration, Supply Chain Management or a related discipline.
- Strong customer communication, problem-solving, teamwork and time-management skills.
- Knowledge of parcel-handling processes and proficiency with Microsoft Office and tracking tools.
- Accuracy in documentation and capacity to work under pressure.
- Applicants should live near the office or be willing to relocate close enough for reliable commuting.
Work schedule
Rotational shifts run Monday to Sunday, with one day off per week. Morning shift: 7:30 a.m.–1:30 p.m.; afternoon shift: 1:30 p.m.–8:00 p.m.
How to apply
Complete the application using the vacancy's online application website.
Closing date
23 November 2026
Check the employer and application instructions before sharing personal information.
About the employer
GUO Logistics Limited, formerly Guber Express Courier Services, is a logistics company linked to GUO Transport Co. It provides parcel and courier services across Nigeria and beyond, using a fleet of trucks and a network of offices supported by technology and distribution operations.
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