Job details
Fraud Analyst at Jumia Nigeria – Nigeria
Jumia Nigeria is recruiting a full-time Fraud Analyst to assess potentially fraudulent transactions, control chargeback exposure and support payment-related risk management.
Responsibilities
- Review suspicious transactions and identify risks of fraud loss or chargebacks.
- Monitor chargeback patterns and recommend measures to address emerging risk.
- Manage Visa and Mastercard dispute and credit-card chargeback processes.
- Verify customer KYC documentation associated with Jumia Pay.
- Coordinate with customer service on blocked accounts, transactions and KYC cases, and with finance on refunds and disputes.
- Follow operational controls for KYC, account takeover (ATO), chargebacks and dispute management.
- Keep schedules and risk records up to date and report trends.
Requirements
- Bachelor’s degree in Economics, Finance, Mathematics or a related field.
- Understanding of payment systems and proficiency in Word, Excel and PowerPoint.
- Analytical, data interpretation and problem-solving skills with high attention to detail.
- Ability to prioritise several tasks, meet deadlines and coordinate across teams.
- Independent judgement and clear written and spoken communication.
How to apply
Apply through the online recruitment form.
Deadline: Not specified; apply as soon as possible.
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About the employer
Jumia is an African internet and e-commerce group operating digital services across numerous African countries, including online retail and related offerings.
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