Front Desk Receptionist at Torah Holding’s Limited – Abuja

Torah Holding’s Limited is recruiting a full-time Front Desk Receptionist in Abuja. The role sits within Administration and Customer Service, reporting to the Operations Manager or General Manager. It involves welcoming visitors, handling enquiries, maintaining reception records and supporting daily office administration.

Key responsibilities

• Receive visitors, customers and business partners professionally, provide accurate information and direct them to the appropriate team.
• Answer telephone calls, emails and general enquiries; manage appointments, bookings and reservations where applicable.
• Keep visitor, appointment and daily activity records accurate and organised.
• Handle customer complaints courteously, escalating matters that require management attention.
• Maintain an orderly, welcoming reception and receive and distribute correspondence, parcels and official documents.
• Support filing, data entry, document preparation, interdepartmental coordination and daily reports.
• Handle customer records and company information confidentially, following office procedures.

Qualifications and skills

• At least an OND or HND in Business Administration, Hospitality Management or a related discipline.
• Previous receptionist, front desk or customer service experience is an advantage.
• Strong customer service, telephone etiquette, written and verbal communication and interpersonal skills.
• Basic Microsoft Word, Excel and email management skills.
• Organisation, time management, multitasking, reliability, integrity and attention to detail.
• A professional manner and ability to manage enquiries and pressure with courtesy.

Performance expectations and compensation

• Performance will be assessed through customer satisfaction, responsiveness, record accuracy, appointment coordination, complaint escalation, reception standards, punctuality and compliance with company procedures.