Hotel Front Desk Officer at Undisclosed Hotel via FMR Agency – Enugu

An undisclosed hotel employer is hiring a full-time Hotel Front Desk Officer in Thinker Corner, Enugu, through Future Moves Recruitment Agency. The position works Tuesday through Sunday, with Mondays off and staff accommodation provided.

Responsibilities

• Welcome guests and coordinate check-ins, check-outs, room bookings and reservation enquiries.
• Handle customer requests and complaints promptly, professionally and courteously.
• Maintain guest records, booking-platform information and online reservation details.
• Answer telephone calls and messages and explain hotel services.
• Liaise with housekeeping and other departments to keep rooms ready for occupancy.
• Process payments, issue receipts and maintain transaction records.
• Keep the reception presentable and support a positive guest experience.

Requirements

• Bachelor’s degree and two to three years’ experience in hotel reception or front-desk operations.
• Previous hotel experience and knowledge of booking platforms are required.
• Microsoft Office and general computer skills, fluent English and strong customer communication.
• Organisation, attention to detail, guest-service skills, confidence and professional presentation.
• Ability to work six days weekly, Tuesday to Sunday; the employer requests female candidates.

Remuneration and schedule

• ₦85,000–₦100,000 per month, negotiable according to experience.
• Staff accommodation is available; Mondays are the day off.