Hub Operations Associate at Terminal Africa Incorporated – Lagos

Terminal Africa Incorporated is recruiting a Hub Operations Associate for its partner hub in Lagos. The position is responsible for handling shipments accurately and keeping daily operations on schedule.

Candidates must be based in Lagos and able to commute to the hub each day.

Key responsibilities

• Receive, inspect and process incoming consignments, checking shipment details, documents and digital records.
• Identify restricted or prohibited items under company and regulatory guidelines, and package and label parcels correctly.
• Coordinate pickups and deliveries with riders and drivers, update shipment tracking and maintain accurate hub records.
• Resolve delays, damage and discrepancies with customer-experience and partner teams.
• Keep the hub organised, safe and adequately stocked with packaging and operating materials.
• Identify bottlenecks and test improvements to day-to-day handling and dispatch.

Requirements

• Two to four years’ experience in logistics, warehouse operations or a related field; internships count.
• OND, HND or bachelor’s degree.
• Competence with mobile apps, digital tools and logistics systems; knowledge of shipment handling is an advantage.
• Organised, detail-focused and comfortable handling parcels and working under pressure.
• Good spoken and written English, teamwork and practical problem-solving skills.
• Availability for flexible hours, including occasional weekends.

What the role offers

• Practical exposure to local and international logistics operations and carrier partners.
• Opportunities to improve operational processes while working with Terminal’s wider teams.