Position Title: Operations Manager.
Job Station: Abuja.
INTRODUCTION :-
Operations Manager job opportunity is available at Nokia Nigeria for individuals who possess Bachelor’s degree in Telecommunication engineering.
Main Purpose of Role
- Network Operations Management is the leadership and management of all centralised Network Operations functions to agreed cost baseline and Customer Satisfaction.
- It is applicable to Fixed and/or Mobile Networks includes all related power/plant and associated infrastructure:
DUTIES AND RESPONSIBILITIES :-
- Organizational Leadership & Development
- Contractual Service Delivery
- Business Development & Support
- 3rd Party Management
- Profit & Loss
Key Tasks:
- Organizational management and development
- Ensures Network operational performance
- Interface management to subcontractors & 3rd parties
- Ensure processes and procedures are regularly reviewed and updated
- Customer liaison for escalated Network Operations matters
- Employee Motivation
- Operational Reporting
- Budgeting & Control
Key Competencies:
- Managed Service Management
- Leadership
- People Management
- Process Management
- Customer Service
- Business Awareness
- Innovation
Key Interfaces:
- Customer CTO (or equivalent)
- Customer Care (or equivalent)
- Customer Team
- 3rd Party suppliers & Subcontractors
Key Performance Measures:
- Customer satisfaction
- Network KPI’s
- SLA’s & OLA’s
- Profitability
- Employee churn
DESIRED EXPERIENCE & QUALIFICATION :-
- Bachelor’s degree in Telecommunication engineering or equivalent and having minimum 10 years of Operations and Maintenance in vendor environment
Apply Before :-
Not Specified.
INTERESTED?
Do you meet the criteria listed above? Apply by clicking on the “Apply button below:
WHO IS Nokia Nigeria?
Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
View More Jobs at Nokia NigeriaPLEASE help others by Sharing This Job Opportunity on: