Job details
Customer Service Representative at Bioventures Limited – Lagos
Bioventures Limited is hiring a Customer Service Representative in Lagos to respond to customer enquiries, resolve complaints and maintain strong service standards.
Responsibilities
- Handle incoming calls and provide accurate product and service information.
- Understand customer requirements, resolve complaints and follow up until issues are addressed.
- Support sales leads, meet service targets and build trust with customer accounts.
- Maintain records of customer interactions, documents and account activity.
- Follow service procedures and gather feedback that can improve customer experience.
Requirements
- Applicants must reside in Lagos.
- Proven ability to meet or exceed customer-service performance targets.
- Strong telephone communication, active listening, presentation and interpersonal skills.
- Familiarity with customer relationship management systems and practices.
- Ability to prioritise several tasks, solve problems and manage time effectively.
How to apply
Send your CV by email, using Customer Service Representative as the subject line.
Email your application to hr.bioventures@gmail.com.
Application deadline:
Check the employer and application instructions before sharing personal information.
About the employer
Bioventures Limited distributes biomedical equipment, laboratory instruments and medical supplies to healthcare providers, diagnostic laboratories, research institutions and educational facilities. Its portfolio includes diagnostic, microbiology and clinical laboratory equipment, biosafety materials, imaging accessories and hospital consumables. It also provides equipment consultation, after-sales support and technical guidance.
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