Job details
Customer Service Representative at Undisclosed Company via WAVE – Lagos
An undisclosed fashion and lifestyle brand is hiring a Customer Service Representative in Lagos, through West Africa Vocational Education (WAVE).
Role overview
Support customers of a fashion and lifestyle brand throughout the shopping and order process, from initial enquiries and clothing selection to measurements and fulfilment.
Key responsibilities
- Handle enquiries face to face, by phone and through online channels, giving accurate information on clothing, sizing, prices, availability and delivery timelines.
- Guide customers through clothing choices and take precise body measurements using a tape rule.
- Process orders, follow up on fulfilment and coordinate alterations and deliveries with colleagues.
- Address complaints and returns professionally, recommend suitable products and encourage repeat custom.
- Keep customer records, measurements and order details accurate, and maintain a tidy service area.
Requirements
- Experience in retail, sales or customer service is an advantage.
- Ability to take accurate clothing measurements is essential.
- Strong communication, customer-relations, organisational and problem-solving skills.
- Basic computer and CRM skills are desirable.
- Applicants should live within a reasonable commuting distance of Lekki Phase 1 and be available to resume immediately.
How to apply
Email your CV using Customer Service Representative as the subject line.
Email your application to recruitments@waveacademies.org.
Application deadline:
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