Guest Experience Manager Vacancy at George Residence

About the role

Guest Experience Manager job opportunity is available at George Residence for individuals who possess relevant qualification.

Responsibilities

• A Guest Experience Manager ensures that Team Members are well equipped to deliver our Guests an exceptional experience across all aspects of the Hotel.
• This includes driving sustainable improvements in product and services by recommending data-driven solutions and providing expertise in all facets of the Guest Experience. What will I be doing?
• The Guest Experience Manager is responsible for collaborating with the property leadership to deploy strategies that drive continuous improvement with tangible results in all aspects of the Guest experience and, therefore, must perform the following tasks to the highest standards:
• Collate, review, and analyze guest feedback from multiple platforms (i.e. SALT, TripAdvisor, Booking.com, Google), converting data into actionable information and communicated to property leadership
• Influence the service culture at all levels of the hotel, by collaborating with the Serviced leadership to deploy strategies (i.e. OeX, 4DX) that drive continuous improvement with tangible results in all aspects of the Guest experience
• Collaborate with organizational specialists to review the latest trends and best practices, identifying opportunities to implement new and creative solutions that positively impact performance and service delivery
• Effectively implement Guest Experience training programs for team members at all levels, working with the learning and development team to incorporate with other company training
• Develop and maintain effective communication of all Guest service and experience related documents, procedures and processes.
• Actively manage the tracking and communication of regular and VIP Guests preferences to all departments to ensure Team Members are prepared and well-informed
• Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
• Regularly audit the appearance, standards, and service of the operation with an emphasis on driving improvement through training and teamwork
• Maintain good communication and working relationships with all of the residence departments
• Conduct monthly communication meetings and produce minutes
• Collaborate with Human Resource department to recruit, manage, train and develop team members that provide Guest services
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary

Experience and qualifications

REMUNERATION:-

Application deadline

3rd April, 2021

WHO IS George Residence?

George Residence is your exclusive oasis, offering contemporary ambience and premium serviced apartments in the heart of Lekki, Lagos, Nigeria.

We graciously host you to a range of premium serviced apartments. From our 3-bedroom penthouse suite with a lake-view to the executive 2-bedroom, 1-bedroom and studio apartments. Enjoy the splendor of your daily lifestyle while being offered exceptional privacy and comfort in a contemporary atmosphere. The staff offer exceptional service with the highest professionalism and are always ready to ensure you have a memorable experience with us.