Job details
Helpdesk Officer at Dangote Industries Limited – Obajana
Dangote Industries Limited is recruiting a Helpdesk Officer in Obajana, Kogi State, to receive, document, escalate and follow up on drivers’ and staff concerns across transport operations.
Responsibilities
- Receive enquiries, grievances and complaints from drivers, staff, customers, depots and border representatives through designated communication channels.
- Maintain accurate case records and coordinate escalation to departments and managers for resolution.
- Follow up on outstanding staff and driver issues, providing feedback and closing cases appropriately.
- Conduct drivers’ road-safety awareness talks and support approved communication messages.
- Process drivers’ annual, sick and compassionate leave documentation and staff school-fee allowance requests.
- Send approved truck-diversion messages and maintain confidentiality when handling personal information.
Requirements
- Bachelor’s degree or HND in Business Administration, Mass Communication, Social Sciences, Management or a related field.
- At least three years of progressive experience in a similar support, communications or administrative role.
- Excellent listening, documentation, conflict-resolution, organisational and interpersonal skills.
- Confidentiality, emotional intelligence, flexibility and ability to work under pressure.
- ICN counselling, EICP, CIPM, SHRM or Hausa-language proficiency are added advantages.
Benefits
- Private health insurance, pension, paid time off and training and development.
How to apply
Complete the online application through the application website.
Deadline Not specified, apply as soon as possible
Check the employer and application instructions before sharing personal information.
About the employer
Dangote Group is a diversified Nigerian conglomerate with its operational headquarters in Lagos. Its businesses include industrial and manufacturing operations in Nigeria.
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