Job details
Intern – Salary (Customer Success) at NielsenIQ – Lagos
NielsenIQ is recruiting a hybrid Customer Success Intern at 52–54 Isaac John Street, Lagos. The internship introduces recent graduates to client servicing, FMCG market measurement, business reporting and consumer data analysis.
Responsibilities
- Help prepare client reports, presentations, dashboards and actionable market insights.
- Respond to routine client enquiries and support timely resolution of reporting issues.
- Analyse consumer, market and retail data for trends, quality and accuracy.
- Maintain client deliverables and track service requests against agreed service standards.
- Work with Customer Success, Operations, Data Science and Retail Analytics colleagues on client projects.
- Contribute to client meetings, presentation preparation and internal process improvements.
- Learn NielsenIQ analytical platforms, products and service methodologies.
Requirements
- Bachelor’s degree completed within the preceding one to two years in Economics, Computer Science or Engineering, Business, Marketing, Statistics, Mathematics, Accounting, Finance, Social Sciences or a related discipline.
- Up to one year of relevant employment, internship, NYSC, industrial attachment or graduate-trainee experience.
- Basic understanding of data interpretation and reporting, with competence in Excel and PowerPoint.
- Numerical ability, attention to detail, communication, teamwork and willingness to learn.
- Research, analytics, customer support, reporting or data visualisation experience is an advantage.
Learning opportunities and benefits
The internship offers exposure to client reporting, FMCG analytics, NielsenIQ tools and consulting work, alongside a flexible working environment, volunteer time off, LinkedIn Learning and an employee assistance programme.
How to apply
Complete the online application for the Customer Success internship.
Deadline Not specified, apply as soon as possible
Check the employer and application instructions before sharing personal information.
About the employer
NielsenIQ is an international consumer and market measurement business that combines proprietary and other data sources to provide FMCG manufacturers and retailers with market intelligence, analytical insight and information to support commercial decisions. It operates in more than 90 countries.
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